With the aim that travelers can be used the best services, Vietnam Private Car team always tries our best to make the travelers satisfied with our services. Therefore, we would like to inform our customers – travelers can take some minutes to read our terms & conditions below:
- Price is listed in all pages options is valid to Dec 31st, 2017.
- Price for private taxi transfer service without the tour guide is no surcharge on Holiday. But package tour includes tour guide service, the guide fee will be surcharged 100% for the holiday fee.
- Private taxi service will serve from 6:00 am to 22:00 pm. Surcharge 25% for private car service if serving from 22:00 pm to 5:00 am.
Vietnam Private Car accepts your payment via Cash, Credit Card, Payoneer, Paypal or Bank Transfer.
For more free and easier to travel and enjoy your journey, we highly suggest you pay all to us in advance.
Some reasons you feel we are not reliable or not safe, you can pay for our transfer services in these following methods:
- Pay cash to our team (driver/tour guide/sales team/accountant) after end trip as confirmation on service voucher.
This payment will apply for private taxi transfer with driver service only.
- Pay to our company by credit card / Paypal / Online:
- Credit card: Our team will receive your payment by credit card whenever you want. Please note that bank fee (4-5%) will be applied. So we suggest you paying all for one time to save your bank fee.
- Paypal: Our team will provide for you our account details of Paypal for you can settle to us. Online fee 4-5% is also be applied.
3. Information Requires:
- Please send us your full-name and other details in our form on website.
- Send us your hotel information: address, room number, time for pick up and hotel details for drop off.
- Inform us if you want to use only 1 vehicle for long trip because we will change our car for everyday.
- If your group needs child seat, please show us for special note or request on our form.
4. Customer Policy:
If our driver team doesn’t pick you up on time without any announcement from office or Tour Operator Team:
- Late than 15 minutes: We offer you a cup of Vietnamese coffee during waiting time.
- Late than 30 minutes: We offer you a bottle of beer / a drink during waiting time.
- Late than 1 hour: We offer you an invitation for dinner at a local restaurant at arrival destination.
- Miss pick up or not have any reasons: Please call/email us, then get taxi by yourselves, we will refund your money or free for next service.
- In case your flight has arrived but there are no driver waiting for you, please call us. Hotline: +84 234 3 511 333 / +84 935 753 336 / +84 988 857 128 (Available on whatsapp, viber, line, wechat…), our operation department will help you to contact to driver and help you right away.
- Vietnam Private Car does not have any responsibilities for any costs if you decide arranging by yourself without informing us about our lateness.
(This interest will be not applied for cases of bad weather such as flood, typhoon, city events, local festival…)
5. Children policy:
- Under 6 years old: Free Of Charge – FOC
- From 6 to 9 years old: 50% price of adults
- From 9 to 11 years old: 75% price of adults
- From 12 up: 100% price as adults
This policy is not applied for Bana Hills Tour, Deluxe Group Tour, Cham Island Snorkeling or Scuba Diving.
6. Cancellation of Travelers:
- Free Of Charge – FOC will be applied if your booking is cancelled before 2 days.
- 50% fee of total booking will be applied if your booking is cancelled 1 day before your departure time (within 24 hours).
- 70% fee of total booking will be applied if your booking is cancelled 12 hours before your departure time.
- 100% fee of total booking will be applied if your booking is cancelled within 12 hours your departure time.
7. Cancellation by Vietnam Private Car:
In case force major regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full refund for your deposit or payment.
We do not have any responsibilities for any incidental expenses that can occur as a result of your booking including: not extend visas, vaccinations, and travel insurance excess or non-refundable flights.
Vietnam Private Car is an inbound travel agency and we do not take care of insurance. The Customers are required to have full travel insurance covered. It is the responsibility of the Customer to read their insurance policy before they travel with Vietnam Private Car.