Terms and Conditions

Vietnam Private Car Terms and Conditions

Vietnam Private Car Terms and Conditions
Vietnam Private Car Terms and Conditions

Terms and Conditions

Vietnam Vietnam Private Car always try with our best to make the travelers happy with our services so we would like to inform you should spend your time to read our terms & conditions below:

I. Prices:

1. Prices are listed all pages option is valid to Dec 31st 2024.

2. Quote for private car transfer service without tour guide is no surcharge on Holiday. But package tour includes tour guide service, the guide fee will be surcharged 100% for the holiday fee.

*Holiday Surcharge from 30-40% in 2024 – 2025*

  • 1-Jan-2024: New Year Day
  • 4-Feb-2024 to 18-Feb-2024: Vietnamese Tet Holiday
  • 18-Mar-2024: Hung Kings’ Temple Festival
  • 30-Apr-2024: Reunification Day
  • 1-May-2024: International Labor Day
  • 2-Sep-2024: Independence Day
  • And same holiday will be applied in 2025.

3. Private car service will serve from 6:00 to 22:00. Surcharge 25% for private car service serving from 22:00 to 5:00.

II. Payment:

Vietnam Private Car accept your payment via Cash, Credit Card, Payoneer, Paypal, Crypto, or Bank Transfer. For free and easy of traveling to Vietnam, we highly suggest you pay all to us in advance as our booking form with 50% or all. Some reason you feel not trust us or not safe, you can pay to us in some method below:

1. Pay cash to our team (driver/tour guide/sales team/accountant) after end trip as confirmation on service voucher: This payment will apply for private car transfer with driver service only. But we require to capture your ID or passport to secure your booking with us.

*For Shore Excursions booking will pay in advance or deposit 50% will be applied. The balance will require to pay 1 week before starting date.

2. Pay to our company by credit card / Paypal / Online:

a. Credit card: Our team will collect your payment by credit card whenever you want. Please note that bank fee (3-4-5%) will be applied. So we suggest you pay all for one time to save your bank fee. Or you can pay us from booking system on our website by choosing payment in advance 50% or 100%.

b. PayPal: Our team will advise you our details account of PayPal then you can settle to us. Online fee 4-5-6%  is also be applied. Or just choose PayPal payment option from our booking form when make booking with us.

c. Crypto: We accept your payment by Bitcoin from Binance as well. So if you need pay us by Crypto please note with us for your convenient payment.

III. Information require:

1. For transfer booking:

-Please send us your full-name with details as our platform on our websites.

-Hotel details with address, room number, time for pick up and hotel details for drop off.

-Inform us use only 1 vehicle for long trip, if not we will change our car for each day.

-If your group need baby car seat, please advise us for special note or request on our form. Please note that it will be surcharge 8usd/day as our booking form.

2. For private tour booking:

-Please advise us your group details as our form before tour starting.

-Please inform us if you have flight/train departure after trip to avoiding miss your next trip.

IV. Penalty:

Our driver team doesn’t come to pick up on time, without any announcement from office or Tour Operator Team:

– Late than 15’: We offer you a cup of Vietnamese coffee during waiting.

– Late than 30’:  We offer you a bottle of beer / a drink during waiting.

– Late than 1 hour: We offer you an invitation dinner at local restaurant at arrival destination.

– Miss-pick up or no show: Please call/email us know then get taxi by you own, we will refund the cost or offer free for next service.

Notes: In case your flight has arrived but there are no driver waiting for you, please call us at the hotline +847 7535 3575 (Available on whatsapp, viber, line, wechat…), our operation department will help you to connect through driver and help you right away. Vietnam Private Car company is not responsible for any cost if you decide arranging by yourself without informing us about our late show up.

V. Children policy apply for tour:

– Under 6 years old: Free Of Charge – FOC

– From 6 to 9 years old: 50% price of adults

– From 9 to 11 years old: 75% price of adults

– From 12 up: 100% price as adults

This policy is not applied for Halong Cruise, Bana Hills Tour, Deluxe Group Tour, Cham Island Snorkeling or Scuba Diving.

VI. Cancellation from travelers:

– Free Of Charge – FOC will be applied if your booking is cancelled 2 days in advance. (Operation fee 5% will be charge for your booking or bank fee)

– Charge 50% fee of total booking will be applied if your booking is cancelled 1 day before your time of departure (within 24hours).

– Charge 70% fee of total booking will be applied if your booking is cancelled 12 hours before your time of departure.

– Charge 100% fee of total booking will be applied if your booking is cancelled within 12 hours your time of departure.

*Transfer for Shore Excursions

– Tour Guide fee will be full charge when cancel 2 days in advance.

– In case cruise can’t dock to the harbor due to bad weather (like strong waving, heavy rain…) car & driver fee will be full charge.

VII. Cancellation by Vietnam Private Car – Vietnam Locals Travel and Transport:

In case of force major regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full refund for your deposit or payment.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, and travel insurance excess or non-refundable flights.

VIII. Insurance:

Vietnam Private Car is an inbound agency and we do not take care of insurance.  The Customers are required to have full travel insurance covered. It is the responsibility of the Customer to read their insurance policy before they travel with Vietnam Private Car – Vietnam Locals Travel and Transport.